“Okay, I think I’m getting hungry,” I manage, looking up from my phone. My partner-in-crime looks up from her phone, the twirl of her stylus almost hypnotizing as she lobs a virtual ball at a virtual monster in hopes of capturing it.

( Yes, we call Historic New Castle Old New Castle )

“Hello! Welcome to TD Bank, my name’s Alicia, how can I help you today?”

Welcome customer to the store, check.
Name, check.

“Oh, so you’re doing a straight deposit today, Susan?”

Use their name at least three times, time one, check.

“Susan, I see that you’ve been preapproved for a TD Bank Cash Rewards card -- have you heard of it before?”

( Read more... )